ISS 5088-0

Brief

Customer service is an increasingly critical aspect of the global economy and involves uniquely interpersonal challenges compared to the traditional manufacturing-ba<x>sed focus of job performance. This class will focus on the interpersonal nature of customer service work, as well as taking a multi-level approach (i.e., individual, team, organization, culture) to discuss how managers can help employees deliver quality service. We will examine these issues by integrating knowledges across various disciplines, including social psychology, marketing, organizational behavior, human resources management, and service research.

Description

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Timetable

Scores

Average GPA 3.92

Std. Deviation 0.47

Remarks

16 weeks class/建議大三以上修讀，需修過或同時修習管理學與行銷管理

Restrictions

服科所優先，第3次選課起開放全校修習

Compulsory

Elective

Cross Discipline

First Specialization

Second Specialization